Privacy Policy / Data Protection

EMR Car Rental – Privacy Policy (Protection of Personal Data)

At EMR Car Rental, we place the utmost importance on protecting our customers’ personal data. In accordance with Turkish Law No. 6698 on the Protection of Personal Data (“KVKK”) and relevant international regulations, we adopt all required administrative and technical measures to ensure the security and confidentiality of your personal data. Below is our policy on how personal data is collected, processed, transferred, and protected:

1. Collection & Processing of Personal Data

We may collect and process the following personal data from our customers within the scope of our services:

Identity Information: Name, surname, date of birth, Turkish ID number or passport number.
Contact Information: Address, phone number, email address.
Financial Information: Credit card details, billing details.
Car Rental Information: Car preferences, rental dates and times, usage data.
Security Information: Location data collected via vehicle tracking systems.

2. Purposes of Processing

Your personal data may be processed for the following legitimate purposes:

Service Provision: To arrange car rental contracts, manage reservations and payment processes.
Customer Relations: Handling complaints, requests, suggestions, and ensuring customer satisfaction.
Legal Compliance: Complying with Turkish laws and responding to official authorities’ requests.
Security: Ensuring vehicle safety and logging location data.
Marketing & Communication: With your consent, sending campaign information and promotions.

3. Transfer of Personal Data

We will obtain explicit consent before transferring your data to third parties, except in the following cases:

Legal Obligations: When legally required by courts or official authorities.
Service Providers: To fulfill service operations via our partners, insurers, payment providers, etc.
Security & Legal Purposes: To protect legal rights or ensure vehicle security.

4. Retention of Personal Data

We retain your personal data in accordance with legal requirements and internal policies. After the retention period expires, your data will be deleted, destroyed, or anonymized.

5. Data Security

We take all necessary administrative and technical measures to protect your personal data against unauthorized access, loss, or alteration. Security measures are continuously reviewed and updated.

6. Rights of Data Subjects

Under KVKK and applicable regulations, you have the following rights:

To learn whether your personal data is processed,
To request information about processing if processed,
To know the purpose and lawful use of the data,
To know third parties with whom data is shared,
To request correction of incomplete or inaccurate data,
To request deletion or destruction when required,
To request communication of such changes to third parties,
To object to automated decision making,
To claim compensation for damages from unlawful data processing.

7. Contact Information

For any questions, complaints or requests related to your personal data, you can contact us at:

📞 Phone: +90 850 850 7 444
✉ Email: info@emrcarrental.com
🏢 Address: İstanbul, Turkey

EMR Car Rental remains committed to upholding the highest standards in protecting your personal data and privacy.